DELIVERY & RETURNS POLICY
Costs vary depending on your location. We have a flat £45 rate for most of the British mainland, with charges varying dependent on the delivery location.
Most orders are dispatched from stock with a lead time of 3 working days. Vinyl and Carpets are cut to order and have a longer lead time. Next day delivery can be arranged if needed. For next day delivery, orders must be placed and full payment cleared before 10am. We can not offer next day deliveries for orders placed over the weekend or bank holidays. All next day deliveries are subject to stock.
All Flooring deliveries are made to kerbside at the nearest access point to the delivery address for the delivery vehicle. The driver may require help unloading the products. As deliveries will be made by a large lorry, it is assumed that the delivery address will be accessible. If there is likely to be a problem, for example, the road is subject to a vehicle weight or width limit, please inform us at the time of order.
Deliveries will be made between 8.00 am and 6.00 pm. We are unable to give an estimate of delivery time as all deliveries are at the courier’s discretion.
If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there you will be liable for the re-delivery charge.
Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately on delivery as no claims with regard to damaged items can be made after our driver has left the delivery address unless signed for as damaged on delivery.
Goods refused on delivery that is found to be undamaged on return to us will incur a return delivery charge.
In the event of receiving damaged/faulty goods, claims must be made within 7 days of receipt of goods.
No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received.
In the event that you are not available to provide a signature on the pre-arranged date, then you will be charged for a re-delivery.
Deliveries cannot be left outside in porches, garages or any other location.