Privacy Policy
At Welch Mill Carpets,
We’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website. Also, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email [email protected] or by writing to Welch Hill St, Leigh WN7 4DU. Alternatively, you can telephone 01942 604656.
How do we collect information from you?
We obtain information about you when you use our website. For example, when you complete the contact form and the site registration form, purchase a product from our store or engage with other forms within our site.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, and IP address. Also, information regarding what pages are accessed and when. If you donate online or purchase a product from us, we do not hold your card information. Our third-party payment processors collect it. Who specialise in the secure online capture and processing of credit/debit card transactions.
Use of ‘cookies’
Like many other websites, the Welch Mill Carpets website uses cookies. ‘Cookies’ are small information sent by an organisation to your computer. Then stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about browsing actions and patterns, not identifying you as an individual. For example, we use cookies to store your country’s preference. This helps us to improve our website and deliver a better, more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Main Cookies used on our site
Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.
The cookies collect information in an anonymous form. This includes the number of visitors to the site, where visitors have come to the site from and the pages they visited
For more information on Google Analytic’s privacy policy visit here – http://www.google.com/analytics/learn/privacy.html
Google Maps
These are Google Maps third party cookies. Which are unique identifiers to allow traffic analysis to Google Maps.
How is your information used?
We may use your information to:
- Contact you regarding queries raised in the contact form.
- Progress an order you have submitted and send you information directly related to this.
- Process a donation that you have made.
- Carry out our obligations arising from any contracts entered into by you and us.
- Deal with entries into a competition.
- Seek your views or comments on the services we provide.
- Notify you of changes to our services.
- Send you communications which you have requested. Plus, that may be of interest to you.
- These may include information about campaigns, appeals, other fundraising activities. Also, promotions of our associated companies goods and services.
- Process a grant or job application.
Retention Periods for Personal Information
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity. Or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
Also, not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf
We may pass your information to our third-party service providers, agents, subcontractors. Plus, other associated organisations to complete tasks and provide services to you on our behalf (for example, to process donations and send you mailings).
However, when we use third-party service providers, we disclose only the personal information necessary to deliver the service. Also, we have a contract that requires them to keep your information secure. Also, not use it for direct marketing. Please be reassured that we will not release your information to third parties beyond the company, for them to use for direct marketing purposes unless you have requested us to do so. Or we are required to do so by law, for example, by a court order or to prevent fraud or other crimes.
Secure Store Pages
When you are using our secure store pages, your payments are processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
Also, we may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services. Then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
How you can access and update your information
The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following methods:
Send an email to the administrator here and request the information held about you;
Telephone: 01942 604656
Write to us at: Welch Mill Carpets Welch Hill St, Leigh WN7 4DU
Right to Erasure
You have a number of legal rights in relation to the information that we hold about you, including:
- The right to request details of the information we have about you. There are a couple of ways to do this and some requests have to be writing for legal reasons. The right to withdraw your consent to the use of your information where we are relying on that consent (for example, you can opt out of receiving marketing messages from us). Please note that we may still be entitled to process your information if we have another legitimate reason (other than consent) for doing so.
- In some circumstances, you have the right to receive some of your information in a usable format and/or request we transmit that data to a third party where this is technically feasible. Please note that this right only applies to information which you have provided to us.
- The right to ask that we update your information if it is inaccurate or incomplete.
- Ask that we erase your information in certain circumstances. Please note that there may be circumstances where you ask us to erase your information but we are legally entitled to retain it.
- To request that we restrict the processing of your information in certain circumstances. Again, there may be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse that request.
- The right to make a complaint with the Information Commissioner www.ico.org.uk if you think that any of your rights have been infringed by us.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information. We cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
Review of this Private Policy
We keep this Policy under regular review. This Policy was last updated in June 2022.